Return Policy
STANDARD RETURNS
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Must be requested within 14 days from the day of delivery.
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The item must be new, unused, unassembled, with all accessories and in original packaging.
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Buyer pays return shipping cost.
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Items cannot be returned based on the color. Please make sure to read our color disclaimer.
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Returns must include an RMA# (provided by us)
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Products must be shipped back to us, traceable and insured (tracking MUST be shared with us for a refund).
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We cannot be held responsible for any damage or loss along the way.
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Refund will be processed as soon as the item is received and verified in the warehouse.
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To start a return, please send an email to info@muselab.ca.
EXCHANGE
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Exchanges will be treated as a standard return (see above).
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A new order will be created and confirmation email will be sent.
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A new tracking number will be sent by email.
DAMAGES AND DEFECTS
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Despite all our best efforts, sometimes your shipment may arrive damaged. In case of damages, don't worry, as long as you follow these simple steps we guarantee to send you a replacement and take care of any shipping costs. In addition, you will have our excellent customer service available at your fingertips to handle your case.
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Follow the inspection guidelines based on how your order was shipped;
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Contact us within 48 hours of delivery.
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Please Note: We can only take responsibility if we are notified within 48 hours of delivery and the inspection guidelines are followed.
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If your product arrives without any visible damage but does not function properly, it may be due to a defect on the manufacturer’s end, which is covered under the manufacturer’s warranty. Our customer service team will be happy to guide you through the warranty process.
FINAL SALE
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Final sale products are not eligible for returns or exchanges
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Gift Cards cannot be returned or exchanged