Return Policy

STANDARD RETURNS

  • Must be requested within 14 days from the day of delivery.

  • The item must be new, unused, unassembled, with all accessories and in original packaging.

  • Buyer pays return shipping cost.

  • Items cannot be returned based on the color. Please make sure to read our color disclaimer.

  • Returns must include an RMA# (provided by us)

  • Products must be shipped back to us, traceable and insured (tracking MUST be shared with us for a refund).

  • We cannot be held responsible for any damage or loss along the way.

  • Refund will be processed as soon as the item is received and verified in the warehouse.

  • To start a return, please send an email to info@muselab.ca.

EXCHANGE

  • Exchanges will be treated as a standard return (see above).

  • A new order will be created and confirmation email will be sent.

  • A new tracking number will be sent by email.

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DAMAGES AND DEFECTS

  • Despite all our best efforts, sometimes your shipment may arrive damaged. In case of damages, don't worry, as long as you follow these simple steps we guarantee to send you a replacement and take care of any shipping costs. In addition, you will have our excellent customer service available at your fingertips to handle your case.  

  1. Follow the inspection guidelines based on how your order was shipped;

  2. Contact us within 48 hours of delivery.

  • Please Note: We can only take responsibility if we are notified within 48 hours of delivery and the inspection guidelines are followed.

  • If your product arrives without any visible damage but does not function properly, it may be due to a defect on the manufacturer’s end, which is covered under the manufacturer’s warranty. Our customer service team will be happy to guide you through the warranty process.

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FINAL SALE

  • Final sale products are not eligible for returns or exchanges

  • Gift Cards cannot be returned or exchanged